Policies

1. Information We Collect

We may collect the following information through our website or booking system: full name, phone number, email address, how you heard about us, and home address (for mobile detailing service purposes only).

2. How We Use Your Info

Your information is used for: booking and confirming appointments, communicating with you, and marketing follow-ups (referrals, reviews, etc.). We do not sell your data to third parties.

3. Advertising, Cookies & Analytics

Our website uses cookies and session tracking via platforms like Calendly or our hosting tools, which may collect anonymous browsing data for functionality or optimization.

We also use Google Ads and Meta (Facebook/Instagram) advertising tools, including conversion tracking pixels, to measure the effectiveness of our marketing and to reach people likely to be interested in our services. These tools may involve sharing hashed (encrypted, non-readable) contact information — such as your email or phone number — with Google and Meta for the purpose of ad matching and conversion measurement. This is not the same as selling your data; it is a standard advertising practice used to determine whether someone who saw our ad went on to book an appointment. You can opt out of personalized advertising through your Google and Meta account settings.

4. Data Security

We take reasonable steps to protect your data but cannot guarantee full security of online transmissions.

5. Your Rights

You may request that we delete your personal data by emailing us at getkjdetailing@gmail.com or calling (720) 453-7864.

6. Contact Us

For privacy-related questions or requests, contact us at getkjdetailing@gmail.com, at (720) 453-7864, or through the contact page on our website.

1. Acceptance of Terms

By accessing or using our website or booking services, you agree to these Terms of Service. If you do not agree, please do not use the site. You must be at least 18 years old to book a service or agree to these Terms on behalf of yourself or a vehicle you own or are authorized to represent.

2. Services Provided

KJ Detailing LLC offers mobile vehicle detailing services in designated service areas. Packages and pricing are subject to change at any time without notice.

3. Booking & Payment

Appointments are booked online or by text/call. Payment is due upon completion unless prepaid. Accepted payment methods: Cash, Venmo, Zelle, card (processed via Square), or check. We reserve the right to refuse service at our discretion.

4. Cancellation & Rescheduling Policy

We require at least 24 hours' notice to cancel or reschedule an appointment. There is no cancellation or no-show fee at this time.

5. Weather Policy

If weather conditions prevent us from safely completing your appointment, we will contact you to reschedule at no additional charge. This determination is made at our discretion based on safety and service quality.

6. Photos, Videos, and Testimonials

By booking our services, you agree that KJ Detailing may take photos or videos of your vehicle for quality documentation and promotional purposes. If you do not want media used, please notify us at the time of booking.

7. Disclaimer of Liability

We are not liable for damage to your vehicle resulting from:

• pre-existing conditions,
• loose accessories or fragile components, or
• electrical or mechanical malfunctions discovered during cleaning.

8. Ceramic Coating Disclosure

Ceramic coating services are available as an add-on and involve the application of advanced protective products to your vehicle's surfaces. KJ Detailing is not liable for coating failure due to improper aftercare, environmental factors, or failure to follow our provided instructions. Results may vary based on vehicle condition, paint type, and exposure. All ceramic coating services are final and non-refundable.

9. Governing Law

These Terms are governed by the laws of the State of Colorado, without regard to conflict of law principles. Any disputes arising from these Terms or our services shall be resolved in the courts of Colorado.

10. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

11. Modifications

We reserve the right to update these Terms at any time. Changes will be posted to this page.

12. Contact

If you have questions about these Terms, contact us at getkjdetailing@gmail.com, at (720) 453-7864, or through the contact page on our website.

1. Service Authorization

By booking or confirming this service, you (“Client”) authorize KJ Detailing LLC to perform mobile vehicle detailing services on your property or vehicle. You confirm you are the vehicle owner or have permission from the owner to authorize this work, and that you are at least 18 years old.

2. Satisfaction Guarantee

KJ Detailing stands by its Satisfaction Promise: If you are not satisfied with the results of your detail, we will return and fix the issue within 48 hours at no additional cost. No refunds are offered. Ceramic coating performance cannot be guaranteed beyond initial visual quality due to variable care and environmental conditions. Our Satisfaction Promise applies to application issues (e.g., streaking, missed areas), not long-term durability or maintenance.

3. Liability Disclaimer

KJ Detailing LLC is not liable for:

• pre-existing damage, including scratches, dents, rock chips, or rust;
• clear coat failure or paint oxidation;
• stains that cannot be removed due to fabric/material condition;
• damage resulting from worn trim, emblems, seals, or loose accessories;
• electrical malfunctions from pre-existing conditions; or
• items left inside the vehicle.

We do not remove seats or vehicle components beyond floor mats. Client acknowledges that detailing work may reveal previously hidden imperfections or paint/body issues not visible before cleaning.

For ceramic coating services, the Client understands that results are influenced by multiple factors including surface condition, weather, and adherence to aftercare instructions. KJ Detailing is not responsible for premature degradation due to improper maintenance, washing techniques, or environmental exposure. All coatings are applied by trained personnel following manufacturer specifications, and no warranty is implied unless provided in writing.

4. Access & Safety

Client agrees to:

• provide access to the vehicle and sufficient working space;
• ensure vehicle is parked in a safe and legal location; and
• notify the Company of any special concerns or existing damage before the service.

5. Media Consent

Client grants blanket permission to KJ Detailing LLC to photograph or film the vehicle before, during, and after service, including audio/video of verbal interactions, for use in marketing (website, social media, ads) and portfolio or training purposes. If consent is not given, KJ Detailing agrees to blur any visible license plates or faces in posted media. Media will be stored securely on the Company's private phone/cloud storage.

6. Cancellation & Weather Policy

We kindly ask for at least 24 hours' notice for cancellations or rescheduling. There is no cancellation fee or no-show penalty. If weather prevents safe completion of the appointment, we will reschedule at no additional charge.

7. Payment Terms

Payment is due upon completion of service unless prepaid. We accept: Cash, Venmo, Zelle, card (processed via Square), or check.

8. Governing Law

This Agreement is governed by the laws of the State of Colorado.

9. Severability

If any provision of this Agreement is found unenforceable, the remaining provisions remain in full effect.

10. Agreement Acknowledgment

By confirming your appointment (in writing, by phone, or online), you acknowledge you have read and agreed to this Service Agreement, Liability Waiver, and Media Consent.